Communications Introduction
We shall now look at ICT tools that can be used for communication. What is communication? How can we use technology to enhance communication? Communication is the act of conveying information for the purpose of creating a shared understanding. It’s something that humans do every day. The word “communication” comes from the Latin “communis,” meaning “to share,” and includes verbal, non-verbal and electronic means of human interaction.
The act of communicating draws on several interpersonal and intra-personal skills. These include speaking, listening, observing, questioning, processing, analyzing and evaluating. Recipients of a message must be able to identify the sender’s intent, take into account the message’s context, resolve any misunderstandings, accurately decode the information and decide how to act on it. Such skills are essential to learning, forming healthy relationships, creating a sense of community and achieving success in the workplace.